Terms & Conditions
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Lucia & Co., ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of reading the information or signing up for products or services on this site and for no other purpose. No materials from this site can be copied, reproduced, modified, republished, unloaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and can result in a decline for your payment method. Your credit card will be billed upon receipt of your order. Charges are not refundable once made. We do not accept cashier’s checks or personal checks as methods of payment.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Lucia & Co., or any of its representatives are not responsible for the operation of or content located on or through any such site.
Multiple Product Orders For a multiple product order, we will make every attempt to email you all products contained in the order at the same time. Products that are unavailable at the time of purchase will be shipped or delivered to you as they become available, unless you inform us otherwise. You will only be charged for products contained in a given delivery and for any backordered items you would like to reserve. You will only be charged for shipping at the rate quoted to you on your purchase receipt, or for the current shipping rate as quoted to us by the carrier of our choice. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lucia & Co. reserves the right at any time after receipt of your order to accept or decline your order or you as a client for any reason.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Lucia & Co. signs them or not. We reserve the right to make changes to this site and these Conditions at any time without notice.
We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
Although a great deal of care has gone into the design of the gift and packaging, Lucia & Co. reserves the right to substitutions. In the event that a substitution is to be made, it will either be comparable or an upgrade to the original item at no extra charge.
We keep your information private and secure. We value you and will never sell, rent or disclose your information. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalized your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the company website. Yo may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email receive.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that yo may retrieve your shopping cart at anytime. Please note that unsubscribing from one mailing type may remove you from all mailings unless you specify on your request.
Privacy on Other Web Sites
Returns and Refunds
Lucia & Co. merchandise, shipping and handling is not returnable or refundable at any time. The term refundable also refers to ‘in store’ credit. Any claims regarding satisfaction of merchandise must be made within twenty-four (24) hours of delivery unless designated a final sale at time of purchase. If a credit is to be issued, it will only be ‘in store’ credit, which may be used towards a new purchase and will not include any third-party shipping or delivery fees. Any merchandise tampered with, opened and/or altered by anyone other than the intended recipient is not guaranteed or refundable in any way under any circumstance. Custom-designed or merchandise bearing Client’s logo or name is not refundable unless it does not conform to agreed specifications. Any additional alterations including custom flavoring or coloring of pieces are non-refundable. Excess or habitual claims may subject you to closure of your personal and/or business account. Third party products are not refundable and should always be considered a final sale.
Shipping Time-Most orders received before 9:00AM will ship the next day, provided the product ordered is in stock. Most orders received after 9:00AM will ship the next business day. Large orders may take 2-3 days longer to ship. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Lucia & Co. or other parties as only an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Because Lucia & Co. operates out of California, all orders will be charged the current tax rate which will be disclosed in the shopping cart at checkout. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lucia & Co. has the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.
and interpreted under the laws of the State of California.
ALL GOODS AND SERVICES ARE PROVIDED “AS IS.” EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW WITHOUT THE POSSIBILITY OF CONTRACTUAL WAIVER, LUCIA & CO. DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
LIMITATION OF LIABILITY
Except as expressly required by applicable law without the possibility of contractual waiver, (a) neither Lucia & Co. nor any of its employees, consultants, agents, representatives, suppliers, licensors or affiliates shall be liable for any punitive, indirect, special, incidental, or consequential loss or damage of any kind, or for any lost profits, lost business, lost revenue, lost opportunities, damage to goodwill, even if the party has been advised or should be aware of the possibility of such damages, and regardless of whether the claims are based in contract, tort, strict liability, infringement, or any other legal or equitable theory; and (b) the maximum aggregate liability of Lucia & Co. and its employees, consultants, agents and representatives, suppliers, licensors and affiliates to the Client and the Client’s affiliates under any theory of liability, whether in contract, tort, strict liability, infringement or otherwise, will not exceed the total amount you actually paid to Lucia & Co. for goods or services.